FAQ

WHAT IS THE WARRANTY DURATION OF MY PRODUCT?

The warranty period of the goods is calculated from the date of its sale. It is usually indicated in the product’s operating document (warranty card, data sheet, label, or other document attached to the product). On the website of the manufacturer of your product
Do you deliver to the apartment and rise to the floor?

Please note that targeted delivery takes place before entering the building.
The goods from the “Home Appliances and Interior” section, bulky goods from the “Fitness” and “Detsky Mir” sections (exercise machines, cribs, children's furniture, mattresses, etc.) are delivered to the apartment.
The cost of manually entering the apartment depends on: the dimensions of the equipment, the difficulty of lifting and the availability of an elevator (where the goods are placed in the package).
Is it possible to buy goods by installments?

Unfortunately, at the moment there is no possibility to purchase goods by installments.
You can place an order for goods of interest to you, available on our website, on credit
Also, if you are a client of PrivatBank, we can offer you to consider the option of placing an order using the services “Instant installments” and “Payment by installments”